FAQ

• When can I expect my order?

Your order will be proceed within 24 hours, and you can expect within 2 - 8 working days. This is because all orders are shipped from the Netherlands.

• Can I have my order shipped with Track & Trace?

It is possible to receive your order with Track & Trace! Do you ship to an address within the Netherlands and does your order fit through the mailbox? Then you can choose whether you want to receive this with or without Track & Trace. All orders that do not fit through the mailbox are always shipped with Track & Trace. Orders to Belgium, Germany and other European countries also always receive Track & Trace.

• How can I pay for my order?

You can pay with iDeal, Bancontact, PayPal, Giropay, KBC/CBC, Apple Pay, Mastercard, VISA, Sofort Banking, EPS, Przelewy24 or Belfius.

• I want to have my products packed in gift wrapping and sent to my friend / family, is that possible?

Yes, that is possible! When ordering the product you can tell us whether you want it packed in gift wrapping. For this service you pay €0.50, but then we also ensure that this product is neatly packed. This is not (yet) possible with the NanoCoasters as they are supplied in separate parts.

• My question is not in this list, what now?

If your question is not in this list, feel free to contact us via the contact form. We strive to respond to your message within 24 hours.