Terms and conditions
Article 1: Identity of the entrepreneur
Company name: Story Fabrique
Chamber of Commerce number: 72592249
Article 2: Delivery and implementation
2.1 The entrepreneur will exercise due care when receiving and implementing orders of products and when assessing applications for the provision of services.
2.2 The place of delivery is the address that the consumer makes known to the entrepreneur.
2.3 The risk of damage to products rests with the entrepreneur until the moment of delivery to the consumer, unless explicitly agreed otherwise.
2.4 In the event of loss of products, when the consumer has not opted for Track & Trace while this has been given as an option, the entrepreneur is not liable.
Article 3: Payment
3.1 The amounts owed by the consumer must be paid before the order is processed.
Article 4: Complaints procedure
4.1 The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
4.2 Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects. The consumer has a maximum of 14 days after receipt of the product.
4.3 Complaints submitted to the entrepreneur will be answered within 7 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 7 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.
Article 5: Retention of title
5.1 The ownership of the delivered products will only transfer to the consumer after he has paid the total amount owed to the entrepreneur. The risk of the products is transferred to the consumer at the time of delivery.
Article 6: Returns
6.1 Returns are possible up to 14 days after receipt of the product.
6.2 When the returned product, without damage or traces of use, has been received by the entrepreneur, the amount will be refunded within 7 days.
6.3 The costs for returning products are for the account of the consumer.
Article 7: Privacy
7.1 It is very important to know that the entrepreneur handles the consumer's data meticulously. The entrepreneur stores this data securely and is not accessible to unauthorized persons. We use the consumer's data for various purposes such as: processing the order and offering suitable offers that meet the consumer's wishes. The entrepreneur does not intend to collect data from website visitors who are 16 years of age or younger, only if they have permission from their parents or guardian. Age cannot be controlled by the entrepreneur, so it is recommended to be involved in the activities of children.
7.2 Credit card and bank details will never be shared with third parties and will only be used to process the consumer's order. Credit card details are encrypted and are not visible to Story Fabrique employees.